Terms of Service

Agreement to Terms

These Terms of Service are an agreement between you and First Due Investment Group LLC, a California limited liability company doing business as Damian's Hosting Hub. In these terms, "we," "us," and "our" mean First Due Investment Group LLC.

By accessing or using the Damian's Hosting Hub website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access our services.

Services Description

Damian's Hosting Hub provides short-term and long-term rental property management services and residential and commercial cleaning services, including but not limited to:

• Listing creation and optimization
• Guest communication and support
• Pricing and revenue management
• Cleaning and turnover coordination
• Tenant screening, rent collection, and lease management (under a CA DRE licensed broker partnership)
• Recurring residential, deep, move-in/move-out, and commercial cleaning
• Maintenance oversight
• Owner reporting and communication

Specific services, fees, and terms will be detailed in a separate management agreement between you and Damian's Hosting Hub.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Comply with all applicable laws and regulations
• Not use our services for any unlawful purpose
• Not interfere with or disrupt our services

Payment Terms

Prices for cleaning and related services are quoted before you book. Unless your written agreement with us says otherwise, payment is due at the time of booking. Where we have agreed to bill you after the work is completed, payment is due on completion using the payment method you have on file.

All amounts are in U.S. dollars. Quoted prices cover the scope of work described in your quote. Work outside that scope is not included. We will tell you the specific amount before we charge you for it, in the way described in the Additional Work for Property Condition section below.

How the charge appears on your statement. Charges from us begin with DAMIAN HUB, usually followed by a short word for the service, for example DAMIAN HUB* CLEANING. If you are not sure whether a charge is ours, text or call us at 209-222-7688 before disputing it and we will look it up for you.

Storing and Charging Your Payment Method

If you choose to keep a card or other payment method on file with us, you authorize Damian's Hosting Hub to charge that payment method for the services you have booked and for any amounts you owe under these terms or your service agreement.

We initiate these charges ourselves. Once your payment method is saved, we charge it without you being present and without asking you again each time. The amount varies with what you book, and there is no fixed schedule. We charge only when one of the events listed below happens.

How we calculate each charge. Every charge to your saved payment method will be one of the following, and nothing else:

• The price quoted for a service you booked, as shown to you before you booked it.
• The late change fee described in the Cancellations and Rescheduling section, currently 50 percent of the service with a $49 minimum, or 100 percent once the crew is en route.
• An amount for additional work, calculated and notified to you in advance under the Additional Work for Property Condition section, capped at the greater of $500 or the price of the booked service unless you agree in writing to a higher amount.
• Applicable taxes on any of the above.

When we charge. The trigger depends on the service, and the same rule is shown to you on the booking page before you pay. Standard residential cleans, deep cleans, and move out cleans are charged in full when you submit the booking. Where we have agreed to bill after the work, we charge your saved payment method after the crew completes the job, normally within one business day. Late change fees are charged after the missed or late changed appointment. Additional work is charged no earlier than 72 hours after we send you notice. There is no automatic charge on any other schedule.

This section covers individually booked services only. If you enroll in a recurring cleaning plan, that plan's price, cadence, minimum commitment, and cancellation method are governed by the separate recurring plan disclosure and consent you complete at enrollment, which controls over this section for anything relating to that plan.

How long this lasts. This authorization stays in effect until you cancel it, or until 24 months pass with no service booked, whichever comes first. After 24 months of no activity we delete your saved payment method.

How to cancel it. You can remove your saved payment method and withdraw this authorization yourself at any time, with no fee and no phone call, by signing in to your account at damianshostinghub.com/cleaning/portal. You can also email esmeralda@damianshostinghub.com or text 209-222-7688 and we will do it for you. We stop using your saved payment method immediately when you remove it, and within one business day of a request made by email or text, and we will confirm in writing. Withdrawing the authorization does not cancel amounts you already owe for services already performed, and it does not by itself cancel a scheduled appointment.

Changes to these payment terms. We will not change them without telling you first. If we change how we calculate a charge, when we charge, the late change fee amount, or how you cancel, we will email you at least 30 days before the change takes effect, and the notice will describe the change and how to cancel your saved payment method if you do not agree. Changes do not apply to services you have already booked.

Your copy. We keep a dated record of the exact payment terms you agreed to, including the version number, at the moment you agreed to them. We keep it for at least three years and will provide it to you or to your bank on request. Every time we charge your saved payment method we email you a receipt the same day showing the service, the date, the amount, and the payment method used.

Your payment information is collected and stored by our payment processor, Stripe. We do not receive or store your full card number. After you book, we confirm which payment method we saved by card brand and last four digits, so you always know which one we will use.

Authorization Holds

This section applies only to services where we place an authorization hold instead of charging you at booking. We tell you at checkout which applies to your booking.

For those services, we place a temporary authorization hold on your payment method for the quoted amount, the day before your scheduled start time, and again that afternoon if the first attempt does not go through. An authorization hold is not a charge and no money leaves your account. It is a request to your bank to confirm the payment method is valid and to set aside the quoted amount until we complete the work.

Because the amount is set aside, it is not available for you to spend while the hold is in place. If you are using a debit card, that reduces the money available in your checking account before we do the work, and if your balance is low it can cause another payment to decline or your bank to charge you its own overdraft or insufficient funds fee. We do not receive any part of such a fee. If that happens because of our hold, tell us and we will work with you on it.

While the hold is in place it usually shows on your statement as pending. After we complete the work, the hold becomes the final charge. For a day or two your statement may show both a pending hold and a charge for the same service. That is normal and you are only ever charged once.

We collect payment only after the service is completed, and never for more than the amount that was authorized. If you cancel or reschedule, we send the release to your bank as soon as we process it, and if the work costs less than quoted we only ever collect the lower amount. How quickly your bank makes the money available again is up to your bank, and we cannot control or predict it. If your hold has not cleared and you want our help, contact us and we will send your bank written confirmation that we released it.

A hold expires on its own if we do not collect within about a week. If your service is rescheduled past that point we will place a new hold, and you may briefly see both the expired hold and the new one.

The hold is a ceiling on what we can collect for the booked service. It is not a ceiling on charges for approved additional work, which are separate charges and always notified to you first.

A valid, working payment method is a condition of service. If we cannot obtain an authorization for reasons relating to your payment method, we may postpone or decline to perform the scheduled service, and we will contact you before your scheduled time. If the failure is due to an error on our part or our payment processor's, we will not charge any late change fee for the resulting delay, and this does not affect any refund you are owed for amounts already paid.

Cancellations and Rescheduling

This section applies to every service we schedule a crew for, including cleaning, maintenance and yard visits.

You may cancel or reschedule a booked service at no cost up to 24 hours before the scheduled start time. If you cancel or reschedule less than 24 hours before the scheduled start time, a late change fee of 50 percent of the price of that service applies, with a minimum of $49. The fee is never more than the price of the service itself. This amount is not a penalty. It is our reasonable, agreed estimate of the crew wages, scheduling, and lost opportunity cost we incur when a slot is held for you and released too late to reassign, a cost that is impractical to calculate exactly for every booking. It is set as a share of the price because the crew time we commit, and therefore the loss, scales with the size of the job. If we are able to fill the released slot, we refund the fee.

Once our crew has been dispatched and is travelling to you, the charge is 100 percent of the price of that service. At that point the crew time is spent rather than merely committed and there is nothing left for us to reassign.

You can cancel or reschedule yourself at any time by signing in at damianshostinghub.com/cleaning/portal. You can also email esmeralda@damianshostinghub.com or text 209-222-7688 and we will do it for you. The time that counts for the 24 hour window is when you tell us, not when we reply.

If our crew arrives and cannot access the property, or cannot safely perform the work, the 100 percent charge above applies, because the crew travelled and the day is spent. We photograph the crew's arrival with a date and time stamp in that situation. The charge does not apply where you could not provide access for reasons outside your control, such as an evacuation order, a utility failure, or a medical emergency.

If we cancel or cannot perform a service for reasons within our control, you are not charged, and any hold we placed is released.

If our crew arrives more than 30 minutes after the start of your arrival window, we credit 15 percent of the price of that service. You do not need to ask for it.

Refunds and Service Issues

If you are not satisfied with a completed service, contact us within 48 hours of completion and describe the issue. Our standard remedy is to return and correct the work at no additional charge, normally within three business days. We ask for 48 hours because conditions in a home change quickly and we want the crew to see what you are seeing. If returning is not practical, or if you prefer, we refund the portion of the service that was not performed correctly.

For anything you could not reasonably have discovered within 48 hours, contact us as soon as you notice it and we will review it. Reporting later makes it harder for us to verify and correct, so we may not be able to offer the full remedy above, but there is no deadline on contacting us. This section does not limit any right you have under California law regardless of when you report an issue.

If we cannot complete a booked service for any reason within our control, you are not charged, any hold is released, and anything already paid is refunded in full.

Refunds go back to the original payment method. We process approved refunds within three business days of approving them, and your bank normally posts them within five to ten business days after that. Late change fees are not refundable once the appointment window has passed, except as described in the Cancellations section.

Additional Work for Property Condition

Sometimes our crew finds a condition well beyond the scope you booked, or work that becomes necessary to complete the job safely. Examples include excessive soil, heavy clutter, or a biohazard condition that was not disclosed when you booked. When that happens we do all of the following before any charge:

• We photograph the condition when the crew arrives and again when they finish, with date and time stamps, so it is clear what was there before we started.
• We send you written notice by email and text with those photographs, a plain description of what we found, and an itemized amount based on our standard rate for the additional work.
• We wait at least 72 hours from that notice before charging anything. During those 72 hours you can dispute the amount, ask questions, arrange to handle the work yourself, or tell us not to proceed.

If you dispute the amount within 72 hours, we will not charge your payment method while we are still discussing it. If we cannot agree, we will tell you in writing what we are charging and why at least 24 hours before we charge it, so you can take it up with your bank if you want to.

If we cannot photograph a condition, we do not charge you for it. Charges under this section are capped at the greater of $500 or the price of the booked service, unless you agree in writing to more.

Damage Caused by Our Crew

This is the opposite situation, and we keep it separate on purpose. If our crew damages your property while performing a service, that is our responsibility, not yours. We will never charge your payment method for damage our own crew caused.

Report it to us within 7 days of the service so we can investigate while the crew's arrival and completion photographs are still available. Tell us what was damaged and when you noticed it, and send photographs if you have them. We will review the crew's photographs from that visit, respond within three business days, and work with you on a fair resolution, which may include repair, replacement, or a credit.

Our liability for damage our crew causes is subject to the Limitation of Liability section below.

Billing Questions and Disputes

If you think a charge is wrong, contact us first. Email esmeralda@damianshostinghub.com or text 209-222-7688 and tell us which charge and what looks wrong. We respond within one business day and we refund anything we got wrong, usually the same day. Contacting us is almost always faster than going through your bank, because we can look at the job record, the crew photographs, and the payment record right away.

The sooner you tell us the better, because job records and photographs are freshest in the first couple of months. There is no deadline for contacting us.

Nothing here limits your rights. You can dispute a charge with your card issuer or your bank at any time, whether or not you contact us first, and whether or not we agree with you. Contacting us is not a condition of anything. Your bank sets its own deadline for disputes, which is separate from and not shortened by anything in these terms.

Recurring Cleaning Plans

We offer recurring weekly and bi-weekly cleaning plans, including an introductory first clean at a reduced price. If you start one, the plan price, the per visit rate after the first clean, the cadence, any minimum number of visits, and how to cancel are all shown to you in a separate disclosure at the point of the offer, and you agree to them with a separate checkbox that is never pre-checked. That disclosure is the controlling document for your plan, and we keep a dated copy of exactly what you were shown.

Plan visits are charged to your card on file after each completed visit. You can cancel a plan at any time online in one click, with no phone call required.

Where an introductory rate was given in exchange for keeping the plan for a minimum number of visits, and you cancel before reaching that minimum, we may recover only the introductory discount on visits we have already completed. We never charge for visits we have not performed, and the exact amount and method are set out in the plan disclosure you agreed to.

If a Payment Fails

If a charge or an authorization is declined, we will let you know and give you a way to update your payment method. We do not charge a fee for a declined payment.

We may retry a declined charge once. We do not retry where your bank tells us the card is lost, stolen, closed, or that you have asked them to stop payments to us. If your bank tells us you have withdrawn authorization, we stop using that payment method entirely and will ask you for a new one.

If we cannot collect for a completed service, the amount remains due and we will contact you to arrange payment. If we cannot authorize a payment method before an upcoming service, that service may be postponed as described in the Authorization Holds section.

If You Dispute a Charge With Your Bank

You are free to dispute any charge with your bank or card issuer at any time. We do not charge you a fee for doing so, and we do not require you to contact us first.

When a dispute is opened we respond to your bank with the records we hold for that job, which may include the booking record, the crew's arrival and completion photographs, the payment terms you agreed to and when, and any notice we sent you. We keep these records for at least three years so we can produce them.

Opening a dispute does not affect your standing with us and we will not treat it as a reason to refuse you service. As with any customer, we do need a working payment method on file to schedule new work, so if a dispute has left us without one we will ask you for a new one before booking again.

Accepted Payment Methods

We accept credit and debit cards, and digital wallets such as Apple Pay and Google Pay. We do not add a surcharge for paying by card, and the price you are quoted is the price you pay apart from any taxes and the specific fees described in these terms.

If we ever offer payment directly from a bank account, that requires its own separate authorization and is not covered by the card authorization in these terms.

Intellectual Property

The content, features, and functionality of our website are owned by Damian's Hosting Hub and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranties of any kind, express or implied. We do not guarantee:

• Any specific revenue, occupancy rates, or financial results
• Uninterrupted or error-free service
• The accuracy of revenue projections or estimates

Revenue projections and estimates are for informational purposes only and should not be considered guarantees of future performance.

Limitation of Liability

To the maximum extent permitted by law, Damian's Hosting Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Indemnification

You agree to indemnify and hold harmless Damian's Hosting Hub from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Third-Party Services

Our services may integrate with third-party platforms (Airbnb, VRBO, etc.). Your use of these platforms is subject to their respective terms of service. We are not responsible for third-party service availability or changes to their policies.

Professional Advice Disclaimer

Information provided by Damian's Hosting Hub does not constitute legal, tax, or financial advice. For matters involving legal, tax, or financial decisions, we recommend consulting with qualified professionals.

Modifications to Terms

We may modify these Terms of Service. Changes to any section dealing with payment take effect 30 days after we post them and email you notice. Those are the sections headed Payment Terms, Storing and Charging Your Payment Method, Authorization Holds, Cancellations and Rescheduling, Refunds and Service Issues, Additional Work for Property Condition, Damage Caused by Our Crew, Billing Questions and Disputes, Recurring Cleaning Plans, If a Payment Fails, If You Dispute a Charge With Your Bank, and Accepted Payment Methods. For all other sections, changes take effect on posting.

The terms that apply to a booking are the version in effect on the date you made that booking. A change never applies retroactively to a service you have already scheduled. If you are enrolled in a recurring cleaning plan, changes to that plan's price, cadence, or cancellation terms do not apply until we give you notice and, where the law requires it, obtain your renewed consent.

Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law provisions. If you reside in Texas or Florida, this section does not limit any consumer protection you have under the laws of your home state that cannot be waived by contract.

Contact Information

For questions about these Terms of Service, or about any charge, please contact us at:

First Due Investment Group LLC, doing business as Damian's Hosting Hub
1045 Sperry Ave, Suite F109
Patterson, CA 95363
United States

Email: esmeralda@damianshostinghub.com

Text or call: 209-222-7688